To help you understand the new client intake process, please read below:
* We request that new client inquiries be sent via the form below so that we have all of the information required to ensure that you are scheduled for the appropriate service and the provider that can best meet your needs.
* You will receive a confirmation EMAIL that your new client intake request has been successfully submitted. If you do not see this email within 24 hours, please check your spam box.
* The Executive Director and Assistant Director personally review each new client inquiry to better understand your clinical needs and to match your case with the most appropriate provider. Administrative meetings occur twice a week to allow for new client case reviews and assignments.
* Dependent upon the day of your submission in relation to the timing of the next administrative meeting, please expect a reply from the intake coordinator within 2 to 5 business days. For your convenience, the intake coordinator will respond VIA EMAIL, unless you specifically decline consent for email correspondence. Again, please check your spam box if you do not receive an email within this time frame.
You are welcome to contact us via phone at any time; however, if no one is available to take your call, it is important that you leave a detailed message, including preferred call back times. We do not have a full time receptionist on site, thus if you wish for a quicker response, you are encouraged to email the intake coordinator at firstname.lastname@example.org.